This Privacy Policy explains how CoBalance LLC (“CoBalance,” “we,” “us,” “our”) collects, uses, and shares information when you use the CoBalance mobile app and related services (the “Service”). If you have questions, contact us at legal@cobalance.com.
Who may use the Service: The Service is intended for adults who are at least 18 years old. Our Terms of Service require that you meet this age requirement to use CoBalance, including when you use the app as a guest.
CoBalance helps co-parents track shared child-related expenses and court-ordered support, attach receipts, maintain an audit trail, send notifications, and (if enabled) make ACH bank payments through a payment processor. CoBalance is designed with a “Support Firewall” concept: fixed obligations (e.g., child support/alimony) are tracked separately from shared variable expenses.
Strict Data Separation: To maintain legal integrity, CoBalance enforces a “Support Firewall.” Information categorized as “Child Support” is processed and stored through a distinct logic flow from “Shared Expenses” to ensure your court-ordered accounting remains untainted by daily reimbursements.
If you use payments or subscriptions, they are handled by third-party providers:
We may store limited related information such as:
We do not receive or store your full bank account credentials. Your bank connection and sensitive payment details are collected and stored by the payment processor under their policies.
User-Owned Payment Accounts: When you enable payments, you connect a payout account through our payment processor to receive funds. CoBalance facilitates the connection, but your sensitive bank details are handled by the payment processor under their policies.
We use information to:
If you connect with a co-parent, information you enter into a shared household/unit (such as expenses, support records, receipts, and audit-trail events) will be visible to the other co-parent in that same unit.
We use trusted third-party vendors to help provide the Service. These providers are authorized to use your information only as necessary to provide these services to us:
A current list of our subprocessors is available upon request at legal@cobalance.com.
We may disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, protect rights, safety, and property of CoBalance, our users, or others, and enforce our agreements.
We do not sell personal information. We do not run third-party advertising in the Service. If we add advertising or analytics that changes data practices, we will update this policy.
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary based on the type of information and why it is processed.
You can request deletion of your account and/or personal data by following the in-app instructions (if available) or by emailing legal@cobalance.com.
Data Retention & The Shared Ledger: CoBalance is designed to provide a court-ready financial audit trail for children's expenses. If you delete your account, your personal profile, contact information, and security tokens will be permanently destroyed. However, to maintain the legal integrity of the shared ledger for your co-parent and children, your name and historical transaction data (including receipt images) will be retained as an immutable record of past financial actions.
Solo households: if you are not connected to a co-parent, we may delete your unit data (children, expenses, support records) associated with your solo unit as part of deletion.
Receipts and exports: receipt images stored for your unit may be deleted as part of deletion where applicable; PDFs are generated for you to save/share and may also exist temporarily on your device.
Important: Some account deletion steps may require completing the authentication-provider deletion workflow (for example, deleting the underlying authentication account through our backend tooling or the identity provider). We will confirm when deletion is complete.
Access and portability: You have the right to request a copy of your personal data. To request a structured export of your information, please contact us at legal@cobalance.com. We will process verified requests within the timelines required by your local jurisdiction.
Notification controls: you can enable/disable push notifications in your device settings and manage certain notification preferences in-app.
Deletion: you can request deletion as described above.
Regional rights: depending on where you live, you may have additional rights (e.g., to request access, portability, restriction, or objection). Contact us at legal@cobalance.com.
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you access the Service from outside the country where we operate, your information may be processed in other countries where our service providers operate. Those countries may have different data protection laws.
Adult users: CoBalance is for people 18 years of age or older. We do not knowingly collect personal information directly from minors for their own registration or use of the Service.
Information about children entered by a parent/guardian: The Service is not directed to children under 13 as users, but it may include information about children that an adult parent or guardian chooses to enter (such as a child’s name/nickname and avatar) for expense attribution and record-keeping. If you believe we have collected personal information from a child in violation of this policy, contact us at legal@cobalance.com.
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, if changes are material, provide additional notice as required.
CoBalance LLC
Email: legal@cobalance.com
Website: https://cobalance.com